Privacy Policy
Level 100 Performance LLC ("Level 100", "we") is a one-coach online personal training business in Texas, United States. This page says plainly what we collect, where it lives, who handles it for us, how long we keep it, and how you delete it. We do not sell personal data and we do not use it for advertising.
Who this is for
Level 100 coaching and the app are for adults. You must be 18 or older to create an account. If we learn that an account belongs to someone under 18 we delete it.
What we collect
Only what coaching needs. You give us most of it yourself.
- Contact details: your name, email address and phone number, so your coach can reach you and so you can sign in.
- Evaluation answers: the questions you answer when you start, including your goals, training history, schedule, food preferences and a short health screen. These shape your program. They are not a medical record.
- Body weight and measurements: weigh-ins and any measurements you choose to log.
- Progress photos: only the ones you choose to take or upload. The camera and photo library are used for nothing else.
- Workout and nutrition logs: the sessions, sets, meals and daily notes you log in the app.
- Weekly check-ins and your coach's replies.
- Messages: support chat, messages to your coach, and chat with other clients if you use it.
- Game progress: XP, level, league, rank, badges, characters and friends inside the app. Leaderboards show a board name you choose; you can opt out of the boards in your profile.
- Health app data, if you connect it: steps, and optionally weight, sleep and exercise sessions, read from Apple Health or Google Health Connect - see the connected health apps section below. Read only, opt-in per type, and none of it affects your rate.
- Discord, if you link it: your Discord user ID and username, so the Level 100 Discord bot can show your rank card. You can unlink at any time in the app.
- Account identifiers: a random user ID, and your Stripe customer ID when you have a membership.
We do not run analytics or advertising trackers in the app, and we do not collect your location.
What we do with it
Your coach reads and scores your check-ins, builds and adjusts your program, and answers your messages. The app uses your logs to award XP and to show your level, league and rank. Your rate is set by your league and is only ever lowered. Nothing here is used to build a profile of you for any other purpose.
Where it is stored
Your account and everything in it are stored with Supabase in the United States (Amazon Web Services, US East). Photos and plan documents live in private storage that only you and your coach can open. Every table is protected so that a client can only ever read their own rows.
Who processes it for us
These companies handle data on our behalf, each for one job, under their own privacy terms.
| Processor | Job | What reaches them |
|---|---|---|
| Supabase | Database, sign-in, file storage, server functions | Everything listed above |
| Stripe | Payments and memberships, on the website | Your name, email and payment details. Card numbers go straight to Stripe and never touch our servers. |
| Resend | Your email address and the emails we send you | |
| Anthropic | The AI behind meal swaps, Petal support chat and the first draft of your plan | The meal or question involved and the evaluation details needed to answer it. Never your login details. |
| Discord | The optional account link and the Level 100 server | Your Discord ID and the rank card the bot posts |
| Apple | App Store and TestFlight distribution | Apple's own account data, under Apple's terms |
| Cloudflare | Hosts this website | Standard web server logs |
Health information
The evaluation's health screen exists so your coach can program around injuries, conditions and medications. It is used for training decisions only.
The app is not a medical record. Level 100 Performance does not hold medical or chiropractic records in the app or on this website, and nothing here is medical advice. See your own doctor for that.
Connected health apps (Apple Health and Health Connect)
Connecting your phone's health app is optional and off until you accept a specific offer inside Level 100 (for example, using your step count for the in-app map). When you do connect:
- We only read the types you approve: steps, weight, sleep, exercise sessions and active calories. We never write to your health app.
- What we read is logged into your own Level 100 account, where you and your coach see it, exactly as if you had typed it in yourself.
- It is stored with the rest of your coaching data, under the same protections, and it is never used for advertising and never sold. Health Connect data is used and shared only for the features described here, consistent with Google's Health Connect permissions policy.
- You can revoke access at any time in the Health app (iOS) or Health Connect (Android), and the app keeps working without it.
How long we keep it
For as long as you have an account, plus the fourteen-day grace period after you ask for it to be deleted. Signed waivers are legal records and are kept after an account is deleted. Payment records are kept as long as tax and accounting law requires. Backups clear on their normal cycle.
Deleting your account
In the app, open Profile and tap Delete account, then type DELETE to confirm. Your account is scheduled for deletion and you are signed out. Fourteen days later your login, logs, photos, check-ins, messages, game progress and your place on every board are removed, and your name, contact details and evaluation are removed from your coaching record.
Changed your mind? Sign in any time in those fourteen days and tap Keep my account. Everything is exactly as you left it. After the fourteen days the deletion cannot be undone.
Two things are kept: any waiver you signed, as a legal record, and payment records. Deleting the app account does not cancel a coaching membership. To cancel billing, message your coach.
If you cannot get into the app, email us and we will schedule the deletion for you.
Your choices
- Choose a board name, or opt out of the leaderboards, in your profile.
- Skip progress photos and step tracking. Both are optional.
- Unlink Discord at any time.
- Ask us for a copy of your data, or to correct it.
Changes
If this policy changes in a way that matters, we update the date at the top and tell you in the app.
Contact
Cameron Kennison, Level 100 Performance LLC
[email protected]